This Refund Policy details the rights, guidelines, and procedures regarding returns, replacements, and refunds for purchases made on www.dailybedset.com. dailybedset operates in accordance with applicable consumer protection legislation within the European Union and the European Economic Area.
By placing an order on www.dailybedset.com, you agree to the terms outlined below.
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1. European Right of Withdrawal (14-Day Cooling-Off Period)
Under European Union consumer protection regulations, customers residing in the European Union or European Economic Area possess the standard Right of Withdrawal.
Withdrawal Period: You have the right to cancel or withdraw from your purchase within 14 calendar days from the date on which you, or a third party designated by you (other than the carrier), receive physical possession of the ordered goods.
Notification: To exercise your right of withdrawal, you must notify dailybedset of your decision by submitting a clear statement via email to secops@dailybedset.com within the 14-day window.
Condition of Returned Items: Items must be returned unused, unwashed, in their original state, and with all original packaging and labels intact.
Return Shipping Fees: Unless an item is verified as defective or damaged upon delivery, the customer assumes responsibility for all direct costs associated with returning the goods to dailybedset.
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2. Defective, Damaged, or Incorrect Goods
dailybedset aims to deliver high-quality products. If an item arrives damaged, defective, or incorrect, you are entitled to a full refund or a replacement.
Reporting Procedure: Please contact dailybedset via email at secops@dailybedset.com within 14 days of receipt.
Evidence Submission: To streamline resolution, please provide clear visual evidence (photographs or videos) depicting the issue, along with your order number and invoice details.
Simplified Process: Physical return of damaged or defective items is generally not required once photographic evidence has been evaluated and approved by dailybedset customer support. Upon verification, dailybedset will issue a full refund or arrange a replacement dispatch.
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3. Order Transit, Delays, and Lost Packages
dailybedset partners with premium logistics carriers, including DHL, FedEx, and UPS Priority service tiers, to facilitate international shipping to European destinations.
Delivery Investigations: If a consignment exceeds the estimated standard transit window, dailybedset will initiate a formal trace and investigation with the responsible carrier (DHL, FedEx, or UPS).
Resolution: Upon confirmation from the carrier regarding lost transit status or unreasonable delay, dailybedset will coordinate either a complete refund to the original payment method or a immediate re-shipment of the order at no additional charge.
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4. Returns Procedure & Instructions
To request a return or report an issue, please follow these steps:
1. Send an email to secops@dailybedset.com stating your order reference number, full name, and the reason for the return or claim.
2. For damaged or defective goods, attach clear photo evidence showing the discrepancy or fault.
3. Customer support will review your submission and reply with instructions and the relevant return address details applicable to your region.
Items returned without prior notification or approval via email may experience processing delays.
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5. Payment Methods and Refund Processing
All refunds processed by dailybedset are issued exclusively to the original payment method utilized during the initial checkout transaction.
Supported Payment Methods: Credit Cards and Debit Cards (Visa, Mastercard, American Express), Mobile Wallets (Apple Pay, Google Pay), and approved digital wallet solutions offered at checkout.
Refund Processing Time: Once a return is received and inspected, or a claim is approved, dailybedset will process the refund. The funds will typically reflect on your bank or card statement within 5 to 10 business days, depending on your financial institution’s processing cycles.
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6. Customer Support Contact
For all enquiries related to orders, delivery statuses, cancellations, or returns, please reach out to customer service:
Brand / Storefront: dailybedset
Website: www.dailybedset.com
Support Email: secops@dailybedset.com